Frequently Asked Questions
What is SF Millinery?
I am proud to present my label SF Millinery. I hope to inspire, engage, and support people who are hat lovers or would like to become hat lovers. SF Millinery takes its name from my initials, but also from my beloved city of San Francisco. All my pieces are lovingly handcrafted by me in my studio on Fillmore St.
I am proud to present my label SF Millinery. I hope to inspire, engage, and support people who are hat lovers or would like to become hat lovers. SF Millinery takes its name from my initials, but also from my beloved city of San Francisco. All my pieces are lovingly handcrafted by me in my studio on Fillmore St.
May I visit your studio?
Of course! Appointments are by appointment only, please contact me so we can schedule.
My studio is located at 2001 Fillmore Street, in the heart of the historic and vibrant Fillmore District. There are many shops and restaurants near my workshop.
Allow up to one (1) hour for your consultation.
Of course! Appointments are by appointment only, please contact me so we can schedule.
My studio is located at 2001 Fillmore Street, in the heart of the historic and vibrant Fillmore District. There are many shops and restaurants near my workshop.
Allow up to one (1) hour for your consultation.
Do you do bespoke or custom work?
Yes. I will be happy to work with you to create a custom piece for your event or outfit. Please allow 6-8 weeks from your order or consultation for a bespoke piece. Rush work may be available, or you can choose from the ready-made pieces I have available in the studio or online through the Shop tab.
Yes. I will be happy to work with you to create a custom piece for your event or outfit. Please allow 6-8 weeks from your order or consultation for a bespoke piece. Rush work may be available, or you can choose from the ready-made pieces I have available in the studio or online through the Shop tab.
How do I purchase a piece?
You may now purchase pieces online from my Shop!
You may also purchase from me over email, phone or in-person at my studio. If you found something that interests you and is not already listed, I encourage you to contact me.
You may now purchase pieces online from my Shop!
You may also purchase from me over email, phone or in-person at my studio. If you found something that interests you and is not already listed, I encourage you to contact me.
I have a specific outfit that I want a headpiece to go with. Do I need to bring my dress?
If you can, yes please! Sometimes it is hard to gage color, texture and the overall look from a picture. Often times a piece you wouldn't think works may end up matching perfectly.
If you can, yes please! Sometimes it is hard to gage color, texture and the overall look from a picture. Often times a piece you wouldn't think works may end up matching perfectly.
I want to purchase a hat as a gift, but I'm not sure what to get. May I purchase a gift card?
Gift certificates are available. You can purchase them through my Shop.
Gift certificates are available. You can purchase them through my Shop.
How about hat etiquette?
While wearing a headpiece sets you apart from the crowd, there are a few etiquettes that you should follow:
Generally your fascinator or cocktail hat is designed to be worn on the right side of your head. However if you would prefer for it to be on the left side, please let me know so we can adjust your piece accordingly.
If attending a wedding, you do not want to wear a piece that will distract from the bridal party or parents/family of the bridal party. Generally your hat should not be larger than the mother-of-the-bride's hat.
Additionally, it is not advisable to wear a tall hat or headpiece to a spectator sport or theatre production, you want to be sure that the person sitting behind you can also see.
Most of all, just enjoy wearing your hat!
Do you have a refund policy?
If you purchase a ready-made piece in-person or through SF Millinery: you have fourteen (14) days to return an order. If returned within five (5) days, customer will receive a full refund. After five (5) days, the customer will a receive store credit. Customer is responsible for shipping order back to SF Millinery. Items must be in the same condition you received it and in the original packaging.
If you purchased a piece at a fair, festival or marketplace, all sales are final.
Bespoke or Commissioned pieces are non-refundable. Deposits for Bespoke or Commissioned pieces are non-refundable.
Refunds are not issued for items purchased from a third-party, vendor or shop. You will need to contact that store and work with them directly under their refund-exchange policy.
Refunds cannot be issued on gift certificate purchases. Please see your certificate for exclusions.
While wearing a headpiece sets you apart from the crowd, there are a few etiquettes that you should follow:
Generally your fascinator or cocktail hat is designed to be worn on the right side of your head. However if you would prefer for it to be on the left side, please let me know so we can adjust your piece accordingly.
If attending a wedding, you do not want to wear a piece that will distract from the bridal party or parents/family of the bridal party. Generally your hat should not be larger than the mother-of-the-bride's hat.
Additionally, it is not advisable to wear a tall hat or headpiece to a spectator sport or theatre production, you want to be sure that the person sitting behind you can also see.
Most of all, just enjoy wearing your hat!
Do you have a refund policy?
If you purchase a ready-made piece in-person or through SF Millinery: you have fourteen (14) days to return an order. If returned within five (5) days, customer will receive a full refund. After five (5) days, the customer will a receive store credit. Customer is responsible for shipping order back to SF Millinery. Items must be in the same condition you received it and in the original packaging.
If you purchased a piece at a fair, festival or marketplace, all sales are final.
Bespoke or Commissioned pieces are non-refundable. Deposits for Bespoke or Commissioned pieces are non-refundable.
Refunds are not issued for items purchased from a third-party, vendor or shop. You will need to contact that store and work with them directly under their refund-exchange policy.
Refunds cannot be issued on gift certificate purchases. Please see your certificate for exclusions.
Do you have another question that wasn't answered here? If so, please contact me and I will be happy to assist you!
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