Frequently Asked Questions
What is sf millinery?
I am proud to present my label SF Millinery. I hope to inspire, engage, educate, and support people who are hat lovers or would like to become hat lovers. SF Millinery takes its name from my initials, but also from my beloved city of San Francisco. All my pieces are lovingly handcrafted by me in my studio on Fillmore St.
May I visit your studio?
Of course!
My studio is open by appointment only.
The studio is located at 2001 Fillmore Street, in the heart of the historic and vibrant Fillmore District.
Allow up to one (1) hour for your consultation. I may have same-day/drop in appointments available. Please contact me to coordinate. Please note that there are about 20 stairs to my workshop studio. If mobility is an issue, please let me know so we can make other arrangements.
May I place an order for a bespoke or custom piece?
Yes. I will be happy to work with you to create a custom piece for your event or outfit. Please allow 6-8 weeks from when you order for a bespoke piece. Rush work may be available, or you can also choose from the ready-made pieces I have available in the studio or online through the Shop tab.
How can I purchase a piece?
You may now purchase pieces online from my Shop or at one of my upcoming pop up shops.
You may also purchase from me over email, phone or in-person at my studio. If you found something that interests you and is not listed for sale, please contact me to inquire.
You may also purchase from me over email, phone or in-person at my studio. If you found something that interests you and is not listed for sale, please contact me to inquire.
should I to bring my outfit to the fitting?
If you can, yes please! Sometimes it is hard to gage color, texture and the overall look from a picture. Often times a piece or color you wouldn't think works may end up matching perfectly.
Can you help me fix My hat? Do you offer alteration services?
If your SF Millinery piece has been well-loved and worn and needs a little refreshing, please enquire for a quote.
I provide alteration and mending services on a case-by-case basis. Please contact me for more information.
I provide alteration and mending services on a case-by-case basis. Please contact me for more information.
I want to purchase a gift, but I'm not sure what to get. can I purchase a gift card?
are there some hat rules or etiquettes that i should know?
While wearing a headpiece sets you apart from the crowd, there are a few etiquettes that you should follow:
Generally your fascinator or cocktail hat is designed to be worn on the right side of your head. However if you would prefer for it to be on the left side, please let me know so we can adjust your piece accordingly.
If attending a wedding, you do not want to wear a piece that will distract from the bridal party or parents/family of the bridal party. Generally your hat should not be larger than the mother-of-the-bride's hat.
Additionally, it is not advisable to wear a tall hat or headpiece to a spectator sport or theatre production, you want to be sure that the person sitting behind you can also see.
Most of all, just be confident and enjoy wearing your hat!
Generally your fascinator or cocktail hat is designed to be worn on the right side of your head. However if you would prefer for it to be on the left side, please let me know so we can adjust your piece accordingly.
If attending a wedding, you do not want to wear a piece that will distract from the bridal party or parents/family of the bridal party. Generally your hat should not be larger than the mother-of-the-bride's hat.
Additionally, it is not advisable to wear a tall hat or headpiece to a spectator sport or theatre production, you want to be sure that the person sitting behind you can also see.
Most of all, just be confident and enjoy wearing your hat!
What is your refund policy?
If you purchase a ready-made piece in-person or through SF Millinery online: you have fourteen (14) days to return an order for a refund or credit. If returned within five (5) days, customer will receive a full refund. After five (5) days, the customer will a receive store credit. Customer is responsible for shipping order back to SF Millinery. Items must be unworn, in the same condition you purchased it and in the original packaging.
Bespoke or commissioned pieces are non-refundable. Deposits for Bespoke or Commissioned pieces are non-refundable.
If you purchased a piece at a fair, festival or marketplace, all sales are final.
Refunds are not issued for items purchased from a third-party, vendor or shop. You will need to contact that store and work with them directly under their refund-exchange policy.
Items marked as sale are final. No returns or exchanges.
No refunds on Gift Certificate purchases. Please see your certificate for exclusions.
Bespoke or commissioned pieces are non-refundable. Deposits for Bespoke or Commissioned pieces are non-refundable.
If you purchased a piece at a fair, festival or marketplace, all sales are final.
Refunds are not issued for items purchased from a third-party, vendor or shop. You will need to contact that store and work with them directly under their refund-exchange policy.
Items marked as sale are final. No returns or exchanges.
No refunds on Gift Certificate purchases. Please see your certificate for exclusions.
Do you have another question that wasn't answered here? If so, please contact me and I will be happy to assist you!
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